Order Cancellation Policy

Last Updated: August 8, 2026

At Bagivo, we understand that you may occasionally need to cancel an order. This policy explains when an order can be cancelled and what happens if your order has already entered processing or been shipped.

1. Cancellation Requests

You may request to cancel an order before it enters processing.

Please contact us as soon as possible after placing your order and provide:

  • Order Number
  • Full Name
  • Email Address Used for the Order
  • Reason for Cancellation, if applicable

We will make reasonable efforts to process your cancellation request before your order is prepared for shipment.

2. Orders Already in Processing

Once an order has entered our processing system, cancellation may no longer be possible.

If we are unable to cancel the order, you may be able to return the product after delivery according to our Refund & Returns Policy.

3. Orders Already Shipped

Orders that have already been shipped cannot be cancelled.

Once the order has been delivered, you may request a return if the product meets the eligibility requirements of our Refund & Returns Policy.

4. Customized or Personalized Products

Customized or personalized products may not be eligible for cancellation once customization or order preparation has started.

If you have purchased a customized product and need to make a change or request a cancellation, please contact us immediately.

5. Refunds for Cancelled Orders

If your cancellation request is successfully approved before shipment, the amount paid for the cancelled order will be refunded to your original payment method.

Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.

6. Incorrect Order Information

Customers are responsible for reviewing their order information before completing checkout.

If you notice an incorrect shipping address, product selection, or other order detail, please contact us immediately.

We cannot guarantee changes once an order has entered processing.

7. Our Right to Cancel Orders

Bagivo reserves the right to cancel an order when necessary, including situations involving:

  • Product unavailability
  • Pricing or technical errors
  • Payment authorization failure
  • Suspected fraudulent activity
  • Incorrect product information
  • Violation of our Terms & Conditions

If we cancel an order after payment has been received, an applicable refund will be issued to the original payment method.

8. Contact Us

If you need to request an order cancellation or have questions about this policy, please contact us.

Bagivo
Operated by CAIN ECOM LLC

115 S Maple St
Irondale, MO 63648
United States

Email: support@bagivo.store

Phone: +1 (754) 325-7734