Refund & Returns Policy

Last Updated: August 8, 2026

At Bagivo, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, this Refund & Returns Policy explains how you can request a return, exchange, or refund.

1. Return Period

Eligible products may be returned within 30 days of delivery.

To qualify for a return, the product should:

  • Be unused and in its original condition.
  • Be returned with its original packaging.
  • Include any accessories, tags, manuals, or other materials supplied with the product.
  • Be accompanied by your order number or proof of purchase.

Products that do not meet these requirements may not qualify for a return or refund.

2. Non-Returnable Products

Certain products may not be eligible for return, including:

  • Used or damaged products when the damage was caused after delivery.
  • Products missing original packaging where the packaging is required for resale.
  • Personalized or customized products, unless they arrive defective or incorrect.
  • Final-sale products where clearly identified.
  • Gift cards, where applicable.

3. How to Request a Return

Before sending an item back, please contact our customer support team.

Your return request should include:

  • Order number
  • Full name
  • Email address used for the order
  • Product you wish to return
  • Reason for the return
  • Photos, if the product is damaged, defective, or incorrect

Once your request has been reviewed, we will provide return instructions when applicable.

Please do not send products to our business address unless we specifically instruct you to do so for your return.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging
  • A description of the problem

Depending on the circumstances, we may offer a:

  • Replacement
  • Exchange
  • Full refund
  • Partial refund where appropriate

5. Refund Process

After an approved return is received and inspected, we will notify you of the refund decision.

If approved, the refund will be issued to the original payment method.

Please allow approximately 5–10 business days for your financial institution or payment provider to reflect the refund after it has been processed.

6. Return Shipping Costs

If the return is necessary because:

  • We sent the wrong product.
  • The product arrived damaged.
  • The product was defective.

Bagivo may cover applicable return shipping costs.

For other approved returns, the customer may be responsible for return shipping costs.

7. Exchanges

Eligible products may be exchanged when replacement inventory is available.

If the requested replacement is unavailable, we may provide an alternative resolution, such as a refund.

8. Late or Missing Refunds

If you have been notified that your refund was processed but you have not received it, please:

  1. Check your bank or payment account.
  2. Contact your card issuer or payment provider.
  3. Contact your bank if necessary.

If the refund still does not appear, please contact Bagivo customer support so we can assist you.

9. Contact Us

For questions about returns, refunds, or exchanges, please contact us.

Bagivo
Operated by CAIN ECOM LLC

115 S Maple St
Irondale, MO 63648
United States

Email: support@bagivo.store

Phone: +1 (754) 325-7734